FAQ

Yes! With SodaStream's Sparkling Water Makers, you transform ordinary tap water into fresh, great-tasting sparkling water by adding fizz. You can easily flavor the sparkling water by adding one of our refreshing sparkling drink mixes.

Seltzer and Sparkling Water is plain water with added carbonation to make the water bubbly. This can be made easily with a SodaStream Sparkling Water Maker. Tonic can also be easily made with a SodaStream Sparkling Water Maker by carbonating plain tap water, and then adding Tonic Soda Mix to the Sparkling Water. Club Soda is very similar to seltzer or sparkling water, but additional ingredients are added to create a unique flavor.

There are many reasons to buy a SodaStream Sparkling Water Maker:

  • Make your water exciting by turning plain tap water into sparkling water and flavored sparkling water in seconds
  • Create unique sparkling water beverages personalized to your taste
  • No high-fructose corn syrup or aspartame
  • Quick, convenient and easy to use
  • No more lugging heavy, bulky bottles and cans from the store
  • No more storing cases of bottles and cans
  • No more worries about running out of your favorite sparkling beverages
  • Reusable BPA-free bottles and concentrated sparkling drink mix cut down on recyclables and disposables, making an environmentally-friendly alternative to store-bought drinks
  • Most models do not require electricity
  • Reliable and friendly service

After your initial purchase of a home Sparkling Water Maker package, you'll enjoy sparkling water in reusable 1 liter bottle for just $0.37 per liter.

Founded overseas in 1903, SodaStream started operations in the United States in 2003. SodaStream is the world leader in home carbonating systems, operating in 45 countries around the world

Yes, they are. For many years, SodaStream has demanded that our suppliers and subcontractors meet exacting specifications, so that our millions of customers worldwide can enjoy a safe and superior product that is compliant with international standards for beverage quality.

Some topics of special concern:

  • Phthalates and PCBs: SodaStream does not use any materials in the production process that can produce phthalates or PCBs.
  • Bisphenol-A (BPA): SodaStream does not use polycarbonate materials, and therefore our products are free of this chemical compound.

Yes! SodaStream manufactures our sparkling water makers to exacting specifications and therefore we are able to offer a 2 years manufacturer's warranty.

Delivery is within Singapore only and is 5 – 7 business days. Please check your order confirmation for estimated ship timing.

If it has been longer than two weeks since you ordered, please contact eComm@sodastream.sg or 62541511 to check on the status of your order.

Use only plain water in room temperature. However, we do recommend using COLD water to achieve best results.

The Sparkling Water Maker should be cleaned with a soft, damp cloth in lukewarm water using a non-abrasive cleanser if necessary. Be sure to remove the carbonator before cleaning.

No. Only water should be carbonated in the SodaStream Sparkling Water Maker. You risk damaging your Sparkling Water Maker, not to mention making a big fizzy mess! It will void the warranty if you carbonate any liquid other than water in your Sparkling Water Maker. Stick with plain, cold water and adding any one of our fantastic flavors - AFTER the water has been carbonated!

If you're drinking plain sparkling water, the answer is yes as long as the water reaches the water fill line on the carbonating bottle. However, if you already prepared a drink with flavor, the answer is no. Since only water can be carbonated in the Sparkling Water Maker, you cannot re-carbonate once you've added flavor.

Yes! Our Sparkling Drink Mixes have been specifically formulated to flavor sparkling water made with your SodaStream Sparkling Water Maker, but we also recommend adding fresh fruit, juice, herbs and anything else that will make delicious and refreshing sparkling water.

Seltzer and Sparkling Water is plain water with added carbonation to make the water bubbly. This can be made easily with a SodaStream Sparkling Water Maker. Tonic can also be easily made with a SodaStream Sparkling Water Maker by carbonating plain tap water, and then adding Tonic Soda Mix to the Sparkling Water. Club Soda is very similar to seltzer or sparkling water, but additional ingredients are added to create a unique flavor.

Typically, your Sparkling Drink Mix will arrive with 2-3 months prior to the "best before" date printed on the back of the label. Sparkling Drink Mix is at peak drinkability before this date. When tightly closed, store Sparkling Drink Mix in a cool, dry place.

One of the best features of making flavored sparkling water at home is that you can control the level of flavor. In general, use a capful of Sparkling Drink Mix for each liter of sparkling water. If you like it sweeter, add more! If you like it less sweet, use less.

The hermetic seal on the cap keeps your sparkling water or flavored sparkling water from going flat as quickly as ordinary store-bought beverages. If you make sure to close the cap tightly, and keep the bottle in the refrigerator, your SodaStream sparkling water should remain fizzy and fresh for up to a week.

Unopened bottles of Sparkling Drink Mix do not require refrigeration, but we do recommend that you store unopened bottles in a cool dry place. For the coldest soda, we recommend storing opened bottles of Sparkling Drink Mix in the refrigerator. All-natural flavors - like Sparkling Naturals, and MyWater Flavor Essences - should be refrigerated after opening, as specified on the bottle.

Yes! We have many flavors that are caffeine free. Our nutrition chart shows which flavors have caffeine.

SodaStream regular Sparkling Drink Mix flavors contain sugar, sucralose and acesulfame potassium. Sparkling Natural flavors are sweetened exclusively with sugar. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the Sparkling Drink Mix images on the product page of this website. When in doubt, consult with your physician.

SodaStream diet flavors are sweetened with a blend of acesulfame potassium and sucralose or Stevia extract. SodaStream flavors contain no aspartame. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the Sparkling Drink Mix images on the product page of this website. When in doubt, consult with your physician.

Since plastic degrades over time and the bottle has to withstand recurring pressure from carbonation, it cannot be used forever. The expiration date on the bottle is an indicative date. Each bottle has a lifespan of about 3 years on usage. The bottles must also be replaced if put in the dishwasher, exposed to a heat source, or if they have become scratched. All components of carbonating bottles except for the seal inside the cap are recyclable.

Carbonating bottles may be cleaned in warm water with a bottle brush and regular dish-washing liquid if necessary. Be sure not to use hot water when washing your carbonating bottles. You may also use an anti-bacterial dish-washing liquid for extra disinfecting. Please do not place carbonating bottles in the dishwasher, as exposure to extreme heat can weaken the integrity of the bottles, unless you have the Dishwasher Safe bottle indicated by its 'Dishwasher Safe' markings on the bottle. Bottles stay cleanest when immediately filled with fresh water and returned to your refrigerator. Plus, you'll always have cold water on hand when you're ready for your next bottle of sparkling water!

Only SodaStream carbonating bottles are recommended for use with your Sparkling Water Maker. Damages caused by, or during the use of, non-SodaStream carbonating bottles or carbonators will not be covered by your warranty. SodaStream will not be responsible any damage caused to products made by another company.

There are two different types of 0.5 Liter SodaStream Carbonating Bottles and each type is compatible with different Sparkling Water Makers.

Source™ 0.5 liter bottles are compatible with all Sparkling Water Makers except for the Crystal and Penguin. You can identify a Source carbonating bottle by the name ‘Source’ on the front of the bottle.

There are a number of indications that show your carbonator is empty:

  • When you press the carbonating button you will not see any gas going into your bottle of water
  • Even after repeated presses you don't reach the 'buzzing' sound
  • The carbonating button may stay down
  • The canister weighs about 800g

Please note: SodaStream recommends that you keep a spare carbonator in the cupboard so that when one carbonator runs out, you simply swap the empty carbonator for the full one. That way, you’ll keep enjoying fresh, fizzy drinks and can return the empty carbonator as you order your next gas refill.

When your carbonator runs out of CO2, you need an EXCHANGE carbonator. Bring your empty carbonator to any participating retailer, and exchange it for a full one for the price of the gas contents only. To find a participating retailer near you, visit our store locator.

SodaStream offers a convenient way to exchange your carbonators: Bring your empty carbonator(s) to any participating retail location. To find a participating retailer near you, visit our store locator page. They will swap your empty for a full one on the spot, for the price of the gas contents only.

No, SodaStream strongly advises against this. SodaStream licensed carbonators are filled with beverage-grade CO2 in compliance with exacting FDA standards for food and beverage safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO2. Furthermore, unauthorized filling machines may cause damage to the carbonator. Damaged carbonators will not be accepted for return by SodaStream. Any gas filling by parties other than SodaStream authorized filling stations violates the User License.

No, SodaStream strongly advises against this. SodaStream licensed carbonators are filled with beverage-grade CO2 in compliance with exacting FDA standards for food and beverage safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO2. Furthermore, unauthorized filling machines may cause damage to the carbonator. Damaged carbonators will not be accepted for return by SodaStream. Any gas filling by parties other than SodaStream authorized filling stations violates the User License.

On average, the carbonator will make up to 60 liters of sparkling water. This number could be more or less depending on the amount of carbonation used when making your drink.

The carbonator contains compressed carbon dioxide (CO2.) Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the carbonator must not be exposed to sources of heat (such as travel in the trunk of a car) or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the carbonator unit in a cool and dry environment. Every carbonator is fitted with a unique safety valve which will safely release the gas in the unlikely event the pressure in the carbonator rises.

The carbonator has no expiration date. As long as your carbonator is stored in a temperate environment, your CO2 will remain fresh and usable indefinitely, with no concern of spoilage.

Absolutely. SodaStream carbonators are manufactured to exacting specifications that include many unique safety features to protect consumers. Carbonators are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the carbonator rises above threshold levels. Please do not expose your carbonator to extreme heat (such as travel in the trunk of a car, or right next to an oven, stove or fireplace.) Please see above for more information on carbonator safety.

SodaStream advises against carrying carbonators on an airplane. The Federal Aviation Administration (FAA) has restrictions that prohibit compressed gas cylinders in carry-on items as well as in checked baggage.

Exchange / refill carbonators can be purchased for the price of gas only when you return an empty carbonator at a participating retailer. To find a participating retailer in your area visit our store locator page.

Spare carbonators can purchased for the price of gas and the user license without the return of an empty carbonator. Keep a spare so you always have a carbonator ready to pop into your Sparkling Water Maker while you exchange your empty carbonators.

Make sure your carbonating bottle is filled just to the "Water Fill Line" indicator. Other possible causes for overflow:

  • Trying to carbonate a liquid other than water
  • Adding Sparkling Drink Mix to the bottle before attempting to carbonate
  • Not tilting the carbonating bottle when adding Sparkling Drink Mix flavoring

If you still have trouble with overflow after checking these tips, please contact SodaStream Customer Support at sodastream@yeoteckseng.com.sg or 62541511 for advanced troubleshooting!

If the carbonator is leaking while the Sparkling Water Maker is not in use, contact SodaStream Customer Support at sodastream@yeoteckseng.com.sg or 62541511 for assistance.

Flat sparkling water may indicate that you have not carbonated properly. After inserting the carbonating bottle per the instruction manual that came with your Sparkling Water Maker, press the carbonating button ALL THE WAY DOWN in firm short bursts. You will hear a hissing sound at first. Continue to press the button in firm short bursts until you hear a LOUD BUZZ or WHISTLE. The loud buzz indicates the first level of carbonation. Three loud buzzes will achieve average carbonation.

If your sparkling water still isn’t fizzy enough, you may need to replace your carbonator.

Another tip: Make sure you use very cold water for carbonation. Cold water (from the refrigerator) holds carbonation much better than cold water from the tap. We recommend keeping carbonating bottles full of water in your refrigerator so they are always ready to go when you want a fresh sparkling water!

If you still do not achieve your desired level of fizziness after checking the above, please contact SodaStream Customer Support at sodastream@yeoteckseng.com.sg or 62541511 for assistance.

The SodaStream system is designed to allow users to choose how sweet and fizzy they want their drinks. If you have used the recommended amount of Sparkling Drink MIx in your drink, try adding a little more until you find the level of flavor you like best.

Try a full cap of Sparkling Drink Mix -- or more -- if you like a stronger or sweeter flavor. Mix well after adding Sparkling Drink Mix to ensure that the syrup mixes completely with the carbonated water.