(Updated August 1st 2020)
Friends and family of SodaStream,
A time we did not want to be in… our hearts go out to all families who have suffered as a result of the attack of this unseen enemy COVID-19. We pray for peace and speedy healing in your homes...
SodaStream is an essential grocery item to many of us. We understand that many of our customers, specially friends from Europe, the basic daily-water is "Gas-water" or sparkling water which SodaStream supply.
There is an inevitable change to the way businesses run now. Here are some useful information for our community. Please visit this page often, it will be updated often.
Purchase of CO2 and SodaStream supplies
- Our online store (this store) will continue to serve you. We continue to deliver to your home however, we ask for your grace as there will be delay to your order. (Physical stores sales is now translated to online, there is big shortage of drivers..)
- Retailers - Most of our retailers are opened for business. May we suggest you call them to clarify directly. We have more than 30 retail partners across Singapore and we understand that less than half are opened. https://sodastream.sg/pages/contact
Repair & Servicing
- Our Service Centre is open on Mondays and Thursdays for the month of June 2020. Appointments is needed. You will need to email us or call us. https://sodastream.sg/pages/contact
- We have packaged a good trade-in deal if you prefer to get a new maker. Here is the link: https://sodastream.sg/pages/sodastream-trade-in (Trade in your old maker) or visit https://sodastream.sg/collections/bundles (For Bundle Savings)
PLEASE BE ADVISED THAT DUE TO THIS GLOBAL COVID19 #STAYHOME SEASON, WE HAVE BEEN EXPERIENCING A SURGE OF ORDERS FOR HOME DELIVERIES. OUR 3RD PARTY LOGISTIC PARTNER (3PL) IS WORKING HARD TO GET THE ORDERS OUT TO YOU. THIS IS AN UNPRECEDENTED TIME IN HUMAN HISTORY, AS SUCH, THERE IS A HIGH CHANCE THAT YOUR ORDERS MAY BE DELAYED. WE SEEK YOUR GRACIOUS UNDERSTANDING, AND WE HAVE BEEN PROACTIVE IN IMPLEMENTING EXTRA DUE DILIGENCE AT THE BACK-END TO LOOK AFTER YOU - OUR CUSTOMERS.
We are here to answer your questions. Please look up: https://sodastream.sg/pages/contact
Lastly, please do #StayHealthy and #StayHome. We appreciate your kind understanding during this unprecedented time...
God Bless You!
With kind thoughts..
Team @ SodaStream Singapore