FAQ

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General Questiions

Are SodaStream plastic carbonating bottles BPA-free?

Are SodaStream’s products recyclable?

Can you really make real soda at home?

How do I get ongoing supplies for my home drinks maker?

How long has SodaStream been in business?

Is Soda-Club really a club that requires membership and some type of ongoing commitment?

Why should I buy a home Sparkling Water maker?

Customer Service and Order Information

Do you offer a money-back guarantee?

Do you offer a warranty?

I have another brand of carbonating system but I would prefer to use your system. Do you have a trade-in program?

What do I do when my carbonator is empty?

Operating Your Home Soda Maker

Can I add anything other than syrup?

Can I carbonate drinks other than water?

Can I re-fizz a drink that has gone flat?

Do I need a special water system in order to use the product?

How can I tell if there is enough fizz in my water?

How do I clean my home drinks maker?

What kind of power source does the home drinks maker use?

Soda Flavored Syrups and Carbonated Soft Drinks

Are your products allergen-free?

Are your products kosher?

Do you have any caffeine-free flavors?

Does your tonic contain quinine?

How do you sweeten your diet flavors?

How do you sweeten your regular flavors?

How long does the soda last before going flat?

How much syrup should I add to a bottle?

I like flavored soda. Can I make this with a SodaStream machine?

I like very fizzy soda. Can I make this with a SodaStream machine?

Should I refrigerate syrup?

What is the shelf life of syrup?

SodaStream Carbonating Bottles and Caps

Can I use a different kind of bottle?

How do I clean my carbonating bottles?

I lost my bottle caps. Can I get replacements or use another one that fits?

Why does the carbonating bottle have an expiration date?

CO2 cylinders

Can a different company’s carbonator be used?

Can I refill my own CO2 cylinders or have it refilled locally

Can I take my carbonator on the plane?

How often will I have to replace my CO2 cylinders ?

How should the CO2 cylinders be stored?

Is it safe to have a CO2 cylinder in my home or kitchen?

My CO2 cylinder is empty. Now what do I do?

What is the shelf life of the CO2 cylinder?

Common Troubleshooting Tips

How do I know if the CO2 cylinder is empty?

I hear gas escaping from the CO2 cylinder. Is this a problem?

I made Sparkling Water and it made a fizzy mess all over my counter. Why?

I press the carbonating button on my drink maker and nothing happens.

My Sparkling Water is not fizzy enough.

My Sparkling Water is not flavorful enough.

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