The service personnel at the Oxley Hub was very personable and helpful. It was a great experience! However, the online service is virtually nonexistent. The person didn’t even bother to reply to my email after the initial contact. I will not bother with online order after this, and I will definitely be switching to another brand of sparkling water once I get problems with my current machine. I only switched to Soda Stream because it was difficult to get refill canisters for my older machine. I shall be on the lookout for another brand to try!
Hi Lily, thank you for reaching out. We apologize for any confusion with your online order and are glad to hear that you had a positive experience at our service center. We would be happy to assist with a free exchange at our center. We understand that visiting in person may be inconvenient, but unfortunately, we are unable to waive the delivery fee for an additional delivery. We have listed only two cylinder options on our website to simplify future orders. We truly appreciate your understanding and are always here to help with any future exchanges or orders. Thank you for your patience.
Very simple ordering process, and delivery was quick and easy.
Hi JY, thank you for your kind review! We're glad to hear that you had an easy and efficient experience with ordering and delivery. We strive to make the process as simple as possible for our customers. Thank you for choosing SodaStream!
A most distinguished contraption, this manual Sodastream. It performs its duties with admirable reliability, unmarred by the fuss and flicker of its electric kin. Each press yields delightfully crisp bubbles, most agreeable for luncheon or supper. The service centre, too, conducted themselves with impeccable courtesy—positively Carson-esque in their assistance.
Hi Alexander, Thank you for your kind words and for choosing our SodaStream Terra. We're glad to hear that you're enjoying the crisp bubbles and reliable performance of our manual model. Our customer service team strives to provide exemplary service, and we're happy to have met your expectations. Cheers to many more delightful luncheons and suppers with your SodaStream!
Left at door and got my new canisters. Only comment for delivery person is, please put at the side where the gate can be opened safely.
Hi Jen Neo, thank you for leaving a review for our CO2 Gas Refill Cylinder. We're glad to hear that the exchange process was smooth and fuss-free for you. We'll make sure to pass along your feedback to our delivery team about placing the canisters in a safe and accessible location. Thank you for your support!
Reached out to learn how I can return the cylinders if I don’t buy new ones - no answer
Hi there, we apologize for the delay in responding to your enquiry. We are happy to assist you with returning your cylinders if you do not wish to purchase new ones. Please contact our customer service team at 90090488 and we will be more than happy to help. Thank you for your understanding.
Always responsive, on time and following instructions
Hi Nicola, thank you for taking the time to leave us a review! We are so happy to hear that our service has met your expectations. We strive to always be responsive, on time, and follow instructions to ensure a seamless experience for our customers. Thank you for choosing SodaStream!
there was no description on the machine and the bottle does not fit the model.
Hi Ashish Mittal, thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the FIZZ & GO bottle not fitting your GAIA model machine.
Please note that this information is mentioned in the FIZZ & GO product description, but we truly appreciate your feedback. We are continuously working to improve our product descriptions and will ensure it is updated for better clarity.
Thank you very much for your understanding and for choosing SodaStream.
Well received! Can last around 2 months if you pumped the gas everyday.
easy to get refill delivered at the door
Hi Melodayday! Thank you for your review! We're glad to hear that you found our CO2 refill process easy and convenient. We strive to make it as simple as possible for our customers to enjoy their SodaStream. Cheers!
When I traded in my 10-year-old Sodastream Source for a new Art, I had one of the best customer service experiences ever at the Sodastream office. All the staff were genuinely triendly. And special praise goes to Christine as she patiently took all my questions during earlier phone calls, and was just as helpful, polite, information, and thoughtful when I met her in person at the office.
The new Sodastream Art is an even better experience and high recommend it to all.
5 stars to both a great product and great staff!
Hi Y Wong, Thank you for your kind words and for choosing SodaStream again! We are delighted to hear that you had a positive experience with our customer service team and that you are enjoying the new Art model. We will make sure to pass along your compliments to Christine and the rest of our staff. Thank you for your support and for recommending our product. Cheers to sparkling water!
On hot days when I constantly crave something refreshing to drink, having a SodaStream at home is absolutely amazing. I can make my own fizzy drinks anytime I want, and even customize the level of carbonation to match my taste. It saves space since I don't need to stock up on bottled drinks, and it's environmentally friendly because it reduces plastic waste. If you enjoy fresh, sparkling beverages at home, I highly recommend it!
Hi Ahmy, thanks for taking the time to leave us a review! We're thrilled to hear that you're enjoying our SodaStream CQC Spare Cylinder and that it's providing you with refreshing drinks at home. We pride ourselves on offering a convenient and environmentally friendly option for making fizzy drinks, and we're glad to know it's meeting your needs. Thanks for the recommendation, and happy bubbling!
Delivery was hassle free, the CO2 cylinders were delivered really nicely and the delivery people kept me updated
Hi Audrey, thank you for taking the time to leave a review! We're so glad to hear that your delivery of our CO2 cylinders was hassle free and fast. We strive to provide a smooth and convenient experience for our customers. Thank you for choosing SodaStream!
Just miss a track and trace system to know at what time the delivery will happen.
Hi Philippe, thank you for your feedback on the Exchange CO2 Gas Refill Cylinder. We appreciate your suggestion for a track and trace system and will definitely take it into consideration for future improvements. Thank you for your support and happy carbonating!
I’ve been using soda stream, spirit model for years and I went down to their HQ for a trade in for their new model today. Christine is very patient in letting us know the difference between the different machines, and also letting us try the difference in the sparkles.
Highly recommend this product!
Hi Shiyi! Thank you for choosing SodaStream and for taking the time to share your positive experience with Art Sparkling Water Maker. We are glad to hear that you have been a loyal customer for years and that our team at HQ provided excellent service. We hope you continue to enjoy the difference in sparkles with our new model. Cheers to delicious homemade sparkling water!
Replacement of the gas bottles is super easy. Hang the old bottles at you door, and they will be replaced at the promised timing.
Having a fizzy liquid has been always my favorite drink, but now it's even with less sugar & calories. I might even lose some kgs ;-)
Hi Jos! Thank you for your positive review! We're glad to hear that our CO2 gas refill cylinder was easy to replace and has helped you enjoy a healthier fizzy drink. We strive to make the process convenient for our customers and we're happy to hear that it's working for you. Cheers to a refreshing and healthier choice!
Fast and efficient
Hi Tim! Thank you for taking the time to leave us a review. We are so happy to hear that you found our CO2 gas refill cylinder to be fast and efficient. We strive to provide the best service possible, and we're glad we were able to meet your expectations. Have a great day!
Ordered the CO2 refills and it was promptly delivered
Hi Joseph! Thank you for your review! We're glad to hear that you received your CO2 refills in a timely manner. We strive to provide prompt delivery for all of our customers. Cheers to enjoying your SodaStream!
As always, order delivered in time and enjoy this product for many years already
Hi WH, thank you for your positive review! We are happy to hear that you have been enjoying our product for years and that our delivery service has met your expectations. We appreciate your continued support and hope to continue exceeding your expectations in the future. Cheers! - SodaStream Team
It is amazing to get gas refilled so easily! Thanks sodastream for providing such great service
Hi Jerome, thank you for your kind words! We are thrilled to hear that you had a positive experience with our delivery service. Our goal is to make refilling your gas as easy and convenient as possible. Thank you for choosing SodaStream!
Always on time for co2 exchange and delivery. No worries for missing out on a fizzy drink!
Hi Vivian, thank you for your kind review! Our team always strives to provide fast and prompt delivery for our customers. We're happy to hear that you have had a positive experience with our CO2 exchange and delivery services. We appreciate your support and look forward to serving you in the future. Cheers to never running out of fizzy drinks!
My 1st time trying not bad. Will try to do more different drinks with it
Hi Eileen! We're so glad to hear that you enjoyed your first experience with our SodaStream. Have fun experimenting with different drinks and let us know if you need any tips or recipes. Cheers!
Great taste
Hi Andy! Thank you for your review! We're happy to hear you're enjoying the great taste of our SodaStream. Cheers to many more bubbles!
After sales team response very fast when I encountered issue with the selection of the delivery date. Delivery is very prompt too.
Hi Isaac! Thank you for your positive feedback! We are glad to hear that you received your order promptly and that our customer service team was able to assist you quickly with any issues. We appreciate your support and hope you enjoy your SodaStream products!
I got this for 50$ after discount but Shopee was selling at 70+$ for 2 bottles. I could not cancel the order as they will charge 4% cancellation fee. So no choice haha
Hi Jess! Thank you for taking the time to leave a review. We're glad to hear that you’re enjoying our product! Prices may vary across different platforms due to promotions and availability.
We truly appreciate your support and hope you continue to enjoy using our product. Have a wonderful day!
Receptionist attending to phone call is very helpful
Hi Sky! Thank you for your kind words! We are glad to hear that our sales representative were able to provide excellent service. We strive to make every interaction with our customers a positive one. Thank you for choosing SodaStream!
