I ordered 5 new gas bottles but mistakenly gave 4 only in exchange. The delivery agent promptly adjusted my order.
Hi Paul! Thank you for taking the time to leave us a review. We're happy to hear that our delivery agent was able to quickly and efficiently adjust your order for you. We strive to provide excellent customer service, and we're glad we could assist you. Have a great day!
Fast delivery
Hi Sandrine! Thank you for taking the time to leave a review. We're thrilled to hear that you found our delivery to be efficient and fast. We strive to provide the best service possible for our customers, and we're glad we were able to meet your expectations. Thank you for choosing SodaStream. Cheers!
simple and hassle-free process from purchase to delivery.
Hi Ivan! Thank you for your positive feedback! We are glad to hear that you had a hassle-free experience with our product and delivery process. Your satisfaction is our priority. Thank you for choosing SodaStream. Cheers!
Been with Sodastream for years now! No regrets switching from sugary carbonated drinks to Sodastream for a healthier drink.
Hi Lynn! Thank you for your kind words and for choosing Sodastream for a healthier option. We are thrilled to hear that you have been enjoying our product for years. Keep on bubbling!
Sodastream customer service is awesome. They assisted me with the ordering of the white art machine despite it not being available on the website.
Highly recommend the service. Used sodastream since more than decade ago so I know their product is good quality.
Hi Kelvan! Thank you for your kind words! We're happy to hear that our customer service team was able to assist you with your order and that you've been a loyal customer for over a decade. We strive to provide excellent service to all our customers. Enjoy your new SodaStream!
Really easy to use and makes great sparkling water in seconds. Saves money, reduces plastic waste, and no need to carry heavy bottles anymore. If you like fizzy drinks, this is a super handy appliance.
Hi Eugene! Thank you for your positive review of the SodaStream Art Sparkling Water Maker! We're thrilled to hear that you find it easy to use and that it has helped you save money and reduce plastic waste. We agree that it's a handy appliance for anyone who enjoys fizzy drinks. Cheers to convenient and environmentally-friendly sparkling water!
When down to buy the new maker cos old one spoiled.
Manage to buy at a very good price because got Black Friday sales!
Thank you.
Hi Jeslynn, thank you for your review. We're glad to hear that you were able to replace your old maker with our SodaStream Art during our Black Friday sale. We hope you enjoy using it! Thank you for choosing SodaStream.
Items were as per ordered
Hi Jimmy, Thank you for your review! We're glad to hear that the SodaStream Dishwasher Safe Bottles met your expectations. We hope you continue to enjoy using them. Cheers!
Just recently bought a SodaStream water maker to make our own sparkling mineral water. It is easy to setup and use and makes excellent and refreshing sparkling water.
Hi Hartmut! Thank you for your review! We are glad to hear that the SodaStream Art Sparkling Water Maker has brought some sparkle into your life. We pride ourselves on making it easy for our customers to create refreshing sparkling water at home. Happy bubbling!
The sodastream replacement gas bottle process is pretty easy to use and is reliable. Would definitely recommend it.
Only suggestion I would make is for the service to have a memory of the type of sodastream machine you are using or have a repeat last order option.
Hi Anthony, Thank you for taking the time to leave a review! We are glad to hear that you found our replacement gas bottle process easy and reliable. Thank you for the suggestion of having a memory of the machine type or a repeat order option, we will definitely take that into consideration for future improvements. Thank you for recommending us and for choosing SodaStream!
Ordered new Passion Fruit/Cream Soda=Lemon Lime flavours. Passion fruit is very good followed by Cream Soda and Lemon Lime. Will definitely order Passion Fruit flavour again
Hi WK Ng, hank you for your review! We are glad to hear that you enjoyed trying our new Passion Fruit, Cream Soda, and Lemon Lime flavors. We will make sure to continue offering these tasty options for you to enjoy. Happy SodaStream-ing!
Love the quick delivery and canister exchange programme with sodastream. It’s fuss-free and straightforward. No hidden costs. Absolutely a fan!
Hi Lou Lim! Thank you for your kind words and for being a fan of our exchange program. We're glad to hear that you appreciate the convenience and transparency of our service. Cheers to hassle-free carbonation!
Thank you so much, SodaStream Singapore. It is so simple to order my replacement canisters and arrange the delivery and collection.
Hi Sarah! Thanks for leaving such a positive review. We're glad to hear that reordering and purchasing our products was a breeze for you. Our goal is to make things as easy as possible for our customers. Thank you for choosing SodaStream Singapore and we hope you continue to enjoy our products. Cheers!
The gas plan is pretty worth it if you can utilize all, easy to order and delivery is fast too!
Hi XL! Thank you for your positive feedback! We are glad to hear that you are satisfied with our gas plan and delivery service. Happy to have you as a customer. Cheers!
Super happy with the attentive service of the Sodastream staff at the HQ! Thank you!
Hi Hilmar! Thank you for taking the time to leave us a review! It's wonderful to hear that our staff at HQ provided you with attentive and helpful service. We strive to provide the best experience for our customers. Cheers!
The service personnel at the Oxley Hub was very personable and helpful. It was a great experience! However, the online service is virtually nonexistent. The person didn’t even bother to reply to my email after the initial contact. I will not bother with online order after this, and I will definitely be switching to another brand of sparkling water once I get problems with my current machine. I only switched to Soda Stream because it was difficult to get refill canisters for my older machine. I shall be on the lookout for another brand to try!
Hi Lily, thank you for reaching out. We apologize for any confusion with your online order and are glad to hear that you had a positive experience at our service center. We would be happy to assist with a free exchange at our center. We understand that visiting in person may be inconvenient, but unfortunately, we are unable to waive the delivery fee for an additional delivery. We have listed only two cylinder options on our website to simplify future orders. We truly appreciate your understanding and are always here to help with any future exchanges or orders. Thank you for your patience.
Very simple ordering process, and delivery was quick and easy.
Hi JY, thank you for your kind review! We're glad to hear that you had an easy and efficient experience with ordering and delivery. We strive to make the process as simple as possible for our customers. Thank you for choosing SodaStream!
A most distinguished contraption, this manual Sodastream. It performs its duties with admirable reliability, unmarred by the fuss and flicker of its electric kin. Each press yields delightfully crisp bubbles, most agreeable for luncheon or supper. The service centre, too, conducted themselves with impeccable courtesy—positively Carson-esque in their assistance.
Hi Alexander, Thank you for your kind words and for choosing our SodaStream Terra. We're glad to hear that you're enjoying the crisp bubbles and reliable performance of our manual model. Our customer service team strives to provide exemplary service, and we're happy to have met your expectations. Cheers to many more delightful luncheons and suppers with your SodaStream!
Left at door and got my new canisters. Only comment for delivery person is, please put at the side where the gate can be opened safely.
Hi Jen Neo, thank you for leaving a review for our CO2 Gas Refill Cylinder. We're glad to hear that the exchange process was smooth and fuss-free for you. We'll make sure to pass along your feedback to our delivery team about placing the canisters in a safe and accessible location. Thank you for your support!
Reached out to learn how I can return the cylinders if I don’t buy new ones - no answer
Hi there, we apologize for the delay in responding to your enquiry. We are happy to assist you with returning your cylinders if you do not wish to purchase new ones. Please contact our customer service team at 90090488 and we will be more than happy to help. Thank you for your understanding.
Always responsive, on time and following instructions
Hi Nicola, thank you for taking the time to leave us a review! We are so happy to hear that our service has met your expectations. We strive to always be responsive, on time, and follow instructions to ensure a seamless experience for our customers. Thank you for choosing SodaStream!
there was no description on the machine and the bottle does not fit the model.
Hi Ashish Mittal, thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the FIZZ & GO bottle not fitting your GAIA model machine.
Please note that this information is mentioned in the FIZZ & GO product description, but we truly appreciate your feedback. We are continuously working to improve our product descriptions and will ensure it is updated for better clarity.
Thank you very much for your understanding and for choosing SodaStream.
Well received! Can last around 2 months if you pumped the gas everyday.
easy to get refill delivered at the door
Hi Melodayday! Thank you for your review! We're glad to hear that you found our CO2 refill process easy and convenient. We strive to make it as simple as possible for our customers to enjoy their SodaStream. Cheers!
When I traded in my 10-year-old Sodastream Source for a new Art, I had one of the best customer service experiences ever at the Sodastream office. All the staff were genuinely triendly. And special praise goes to Christine as she patiently took all my questions during earlier phone calls, and was just as helpful, polite, information, and thoughtful when I met her in person at the office.
The new Sodastream Art is an even better experience and high recommend it to all.
5 stars to both a great product and great staff!
Hi Y Wong, Thank you for your kind words and for choosing SodaStream again! We are delighted to hear that you had a positive experience with our customer service team and that you are enjoying the new Art model. We will make sure to pass along your compliments to Christine and the rest of our staff. Thank you for your support and for recommending our product. Cheers to sparkling water!
